12bet Terms and Conditions –
Members' Complete Guide

1General Terms & Conditions

12bet (hereinafter referred to as the "Platform", "we", or "Company") is an internationally licensed online betting and gaming service provider. These Terms and Conditions constitute a legally binding agreement between 12bet and its members.

By using the 12bet website, creating an account, or accessing any of our services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you disagree with any part of these terms, please refrain from using our services.

12bet reserves the right to modify these Terms and Conditions at any time. Continued use of the platform after changes take effect will be considered your acceptance of the updated terms. We recommend checking this page regularly.

2Account Register

The following conditions must be met to create a valid account on 12bet. Please read each point carefully before completing the registration process.

Single Account Policy

Each member may only create one account. If multiple accounts are found under the same individual, all accounts will be closed and all balances may be forfeited. 12bet uses advanced technology to detect duplicate accounts.

What You Need to Register

• Must be at least 18 years of age with a valid national ID.
• An active mobile number (Bangladeshi SIM).
• Correct personal details — name, address, and date of birth.
• A valid email address.
• BKash, Nagad, or Rocket account (for payments).

KYC Verification

12bet may request a national ID, passport, or other government-issued documents at any time to verify a member's identity. Failure to complete verification may result in temporary suspension or permanent closure of the account.

3Deposits & Payments

12bet supports convenient and secure payment methods for members in Bangladesh. Please review the following guidelines before making a deposit.

General Deposit Rules

• The account used for deposits must be registered in the member's own name.
• Deposits through third parties are strictly prohibited.
• The maximum daily deposit limit is set in accordance with platform policy.
• All deposits are processed in Bangladeshi Taka (BDT).

12bet does not charge any deposit fees. However, your payment provider (such as bKash or Nagad) may apply their own fees, which are the member's responsibility.

4Withdrawal Policy

12bet is committed to fast, hassle-free withdrawals. Requests are typically processed within 15 to 30 minutes of submission.

Withdrawal Terms

• KYC verification must be completed before making a withdrawal.
• The minimum withdrawal amount is BDT 500.
• The withdrawal method must match the method used for the deposit.
• Winnings earned from a bonus must meet the wagering requirements before they can be withdrawn.
• The daily maximum withdrawal limit is determined by your account level.

Reasons for Withdrawal Rejection

Withdrawals may be declined in the following situations: account verification is incomplete, active bonus wagering requirements have not been met, a third-party payment attempt is detected, or there is suspicion of fraudulent activity.

5Bonuses & Promotions

12bet regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which must be read carefully before claiming.

General Bonus Terms

• The welcome bonus is available to new members only and applies to the first deposit.
• Each bonus has a specific wagering multiplier (typically 10x–30x) that must be met.
• Bonus balance cannot be withdrawn directly.
• The same person may not claim bonuses using multiple accounts.
• Bonus offers have a set expiry date — any unused bonus will be forfeited once it expires.

Bonus Abuse Is Prohibited

Any attempt to abuse the bonus system, engage in arbitrage betting, or dishonestly obtain bonuses by any means will result in account termination and forfeiture of all bonuses. 12bet uses advanced algorithms to detect such activity.

6Betting Rules

The following general rules apply when placing bets on 12bet. Detailed rules for Sports Betting, live betting, and casino games are available in the respective sections.

Bet Acceptance & Cancellation

• A confirmed bet generally cannot be changed or cancelled.
• If an event is cancelled, the staked amount will be refunded.
• If a bet is accepted at an incorrect odds due to a technical error, 12bet reserves the right to void that bet.
• If any bet is lost due to a system or network failure, server logs will be treated as the authoritative record.

Cash Out Feature

The 12bet Cash Out feature lets you withdraw partial or full winnings while a match is still in progress. The cash out amount depends on current market conditions at the time of the request and may be less than, equal to, or greater than your original stake.

Maximum Win Limit

The maximum amount that can be won from a single bet or accumulator is subject to a set limit. This limit varies by sport type and event. Please contact our support team for more details.

7Prohibited Activities

The following activities are strictly prohibited on the 12bet platform. Any violation of these rules will result in immediate account closure.

• Money Laundering: Using the platform for the purpose of money laundering.
• Match Fixing: Attempting to influence the outcome of any sporting event.
• Hacking or Cyber Attacks: Interfering with the platform's security systems.
• Multiple Accounts: Creating and operating multiple accounts under the same identity.
• Bots or Automation: Placing bets using software, bots, or scripts.
• Third-Party Payments: Using another person's payment account.
• False Information: Using a false identity during registration or verification.

8Account Suspension & Closure

12bet reserves the right to temporarily suspend or permanently close an account without prior notice under the following circumstances.

• Violation of any clause within these Terms and Conditions.
• Failure to complete KYC verification or providing false information.
• If suspicious financial activity or an attempt at money laundering is detected.
• Evidence of operating multiple accounts.
• By order of a court or regulatory authority.

Voluntary Account Closure

Any member may voluntarily close their account at any time. Any valid balance remaining will be refunded, but bonus balances will be forfeited. Account closure requests must be submitted through the support team.

9Privacy & Data Protection

12bet treats the privacy of members' personal information as a top priority. We use 256-bit SSL encryption, and your data is never sold or shared with any third party.

However, certain information may be disclosed where required by law or regulatory authorities. For more details on how your data is used, please refer to our Privacy Policy Read.

Cookies & Tracking

12bet uses cookies to enhance your browsing experience. By continuing to use this site, you agree to our cookie policy. You can manage cookie preferences through your browser settings, though some features may become limited as a result.

10Limitation of Liability

12bet strives to deliver the highest quality of service; however, the Company is not liable for the following:

• Bets lost due to internet connectivity issues.
• Delays or errors caused by third-party payment providers.
• Unexpected server downtime or technical issues.
• Account information compromised due to the member's own negligence.
• Service disruptions caused by external events (force majeure).

Under all circumstances, 12bet's maximum liability shall be limited to the value of the transaction in question.

11Changes & Updates

12bet may update these Terms and Conditions at any time. Members will be notified of significant changes via email or platform notifications.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend checking this page regularly.

12Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We are happy to resolve any disputes in a friendly and cooperative manner.

• Live Chat: 24/7 support in Bangla.
• Email: [email protected] (response within 48 hours).

Disputes will first be addressed through negotiation. If a resolution cannot be reached, mediation through 12bet's licensing authority is available.